HR’s Double Standard


The purpose of this post is NOT to vent, but to highlight some of the oddities that I have observed as I have been in search for more than 12 years.

I have a client that retained my firm to hire a Vice President of Sales for a $250mm division of a larger Medical Device company. This was a repeat client with whom I had placed three other VP’s in the past, albeit with a different division. Working with different HR executives at this company, I acknowledge that each has a unique approach and style. With one of their HR executives, it went quite well. Unfortunately, I wasn’t quite as lucky with the others.

After extensive recruiting and vetting, we presented a slate of candidates and scheduled an array of telephone interviews for the President to meet these prospects. What happened next was an example of a double standard coming from HR that they don’t seem to recognize. For the second time in a matter of two weeks time, the President, who was scheduled for a telephone interview with a VP prospect, had to cancel the interview only minutes before the call would be placed. This didn’t happen once, but twice! After the second cancellation, my candidate made a snarky comment about the recurrence and eventually, said that he understood and would be flexible.

The irony is that the same HR person informed me that because a different candidate cancelled his interview only a few hours before his interview due to a conflict with his schedule at his current company, her company was no longer interested in interviewing him stating that “he didn’t show enough interest and it obviously wasn’t important enough to him to keep his appointment.” So here I find myself wondering why it is NOT OK for the candidate to cancel the interview on short notice but it IS OK for them to do the same thing not once, but twice!

Could this HR person be that out of touch with their own reality? Is this Double Standard acceptable? Is the Customer Always Right?

I would love to know what others think…

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